Millionaire on the phone, growing increasingly exasperated with me telling him that we will not re-fix his doorknob, that we manage the communal aspects of the building and nothing in specific flats.
"Look you... put me through to your manager."
"I'm sorry sir, she's on another call right now... but she won't be able to advise you any differently... under the terms of your lease-"
"This is ridiculous. I'm sick of talking to the monkey... put me through to the organ grinder."
"... ... ..."